30-Day Return Policy
Changed your mind? No problem! You have 30 days to return your purchase.
Return unused physical items within 30 days of delivery for a full refund. Start a return from your account or message us.
Refunds go back to your original payment method within 5 business days after we receive the item.
These rules do not limit your statutory rights: as a consumer you can cancel within 30 days of delivery under your legal right of withdrawal (see our Terms), and faulty goods are covered by your legal guarantee.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.). Return shipping costs are the customer's responsibility unless otherwise specified. If you cancel within your statutory 14-day withdrawal period, we also refund the original standard delivery cost. Consumers in Türkiye who return goods with the carrier we designate do not pay return shipping.
Exchanges: We currently process returns as refunds. If you need a different size or color, please place a new order once your refund is processed.
Contact us now to initiate your return request. Our team is here to help!
