Tayeba fashion house • Store

14-Day Return Policy

Changed your mind? No problem! You have 14 days to return your purchase.

30-day returns

Return unused physical items within 14 days of delivery for a full refund. Start a return from your account or message us.

Not returnable

Digital products once the file or access details have been sent
Personalised items (embossing)
Booked sessions less than 24 hours before the start time (you can reschedule instead)

Refunds

Refunds go back to your original payment method within 5 business days after we receive the item.

What Can Be Returned

✓ Unused items in original packaging
✓ Items with all tags attached
✓ Defective or damaged products
✓ Wrong item received
✓ Items returned within 14 days

What Cannot Be Returned

✗ Used or worn items
✗ Items without original packaging
✗ Personalized or custom products
✗ Clearance or sale items (unless defective)
✗ Items returned after 14 days

These rules do not limit your statutory rights: as a consumer you can cancel within 14 days of delivery under your legal right of withdrawal (see our Terms), and faulty goods are covered by your legal guarantee.

Refund Information

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Processing Time: Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.). Return shipping costs are the customer's responsibility unless otherwise specified. If you cancel within your statutory 14-day withdrawal period, we also refund the original standard delivery cost. Consumers in Türkiye who return goods with the carrier we designate do not pay return shipping.