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Contact Us

Questions about an order, a product or a booking? Pick the channel that suits you — we are happy to help.

Our customer support team typically responds within 24 hours.

How we can help

Order questions: share your order number and we will check the status, delivery or a change for you.
Products and sizes: ask about materials, sizes or which option suits you best.
Bookings: reschedule or cancel a session up to 24 hours before it starts.
Returns: start a return within 30 days of delivery from your account or by message.

The fastest way to reach us is WhatsApp or the chat bubble on this page. The assistant replies instantly, any time of day.

Chat and WhatsApp: 24/7 with our AI assistant. Team support: Monday to Friday, 09:00–17:00 (London time).

Shipping, returns, payments and bookings are covered in our FAQ.