How to Return an Item

1. Contact us within 14 days of delivery
   Reach out via WhatsApp, email, or phone with your order number and reason for return.
2. Wait for return authorization
   Our team will review your request and provide return instructions if approved.
3. Ship the item back to us
   Pack the item securely in its original packaging (if possible) and ship to the address provided.
4. Receive your refund
   Once we receive and inspect the item, we'll process your refund within 5-7 business days.

Refund Information

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Processing Time: Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.). Return shipping costs are the customer's responsibility unless otherwise specified. If you cancel within your statutory 14-day withdrawal period, we also refund the original standard delivery cost. Consumers in Türkiye who return goods with the carrier we designate do not pay return shipping.

Exchanges: We currently process returns as refunds. If you need a different size or color, please place a new order once your refund is processed.